The Impact of Total Quality Management on the Performance of Microfinance Bank, Kaduna Polytechnic, Tudun Wada, Kaduna

Student: Fatima Tajudeen Ibrahim (Project, 2025)
Department of Management Studies
Kaduna Polytechnic, Kaduna

Abstract

Total Quality Management (TQM) is a holistic approach to organizational management that seeks to improve the quality of products and services through ongoing refinements in response to continuous feedback. This essay delves into the impact of TQM techniques on consumer satisfaction within the Kaduna Polytechnic, Tudun Wada, Kaduna. Given the pivotal role of water supply in public health and socioeconomic development, understanding how TQM can enhance service delivery is crucial for stakeholder engagement and sustainability. This exploration examines the principles and practices of TQM, their integration within the operational framework of the Kaduna Water Corporation, and the subsequent effects on consumer satisfaction levels. The findings reveal a strong correlation between the adoption of TQM practices and heightened consumer satisfaction, underscoring the importance of quality management in public utilities. The essay concludes with recommendations for the effective implementation of TQM strategies to further improve customer experiences in the water supply sector.

Keywords
kaduna impact total quality management performance microfinance polytechnic tudun
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