Identification of Problems Hindering Hospitality Industry in Auhci, Edo State

The study investigated the problems hindering development in hospitality industry using selected hotels in Edo state. The study employed usage of descriptive statistics to analysed the data generated through the questionnaire administered. The results revealed that there is a significant relationship between employee competence, company policy, customer service and development of hospitality industry. From the findings, the study recommends that Hospitality industry should adopt modern technology so as to facilitate service assessment, improve process and communication, provide high quality to customers, who will ensure the resulting system meets the needs of customers and improve the accessibility of relevant information efficiently and effectively. the study also recommends that the company should improve financial management in service organizations in order to promote other functions that contribute to service delivery, reduce the bureaucracy in financial management and offer funds for purchase of high quality equipment and generally influence delivery of service so as to enhance customers satisfaction, loyalty, health service guarantees and growth and development of hospitality industry.