Design and Implementation of Queue Management System

This project focuses on the design and implementation of a queue management system with Chicken Republic, Offa, as a case study. Queue management plays a crucial role in improving customer service efficiency, reducing waiting time, and ensuring smooth service delivery in fast-paced business environments such as restaurants. The traditional manual method of managing queues often results in congestion, customer dissatisfaction, and operational inefficiency. To address these challenges, the proposed system employs a computerized approach that organizes customer flow, assigns tickets, and provides real-time monitoring of service progress. The system is designed using a structured methodology to enhance user-friendliness, accuracy, and reliability, thereby improving the overall customer experience and productivity of staff. The implementation of this queue management system demonstrates significant benefits such as minimized service delays, effective workload distribution, and improved customer satisfaction levels. By leveraging modern information technology tools, the system ensures a fair and transparent queuing process that reduces human errors and enhances decision-making in service delivery. Ultimately, this research underscores the importance of adopting digital queue management solutions in the food service sector to maintain competitiveness and operational excellence.