Listening and Interpersonal Skills Needed by Secretaries for Effective Job Performance in Tertiary Institutions (case Study of Oduduwa University, Ile-Ife, Osun State)

Abstract This research work focused on "listening and interpersonal skills needed by secretaries for effective job performance in tertiary institutions", Case study of Oduduwa University Ile-Ife. Osun State. Descriptive survey research design was used for the study. The population for the study comprised thirty-three (33) secretaries from the case study. No sample was made because of the manageable size of the population. Three (3) research questions guided the study (L) What are the listening skills needed by secretaries for effective managerial functions in tertiary institutions? (2) What are the communication skills needed by secretaries for effective meeting management functions in tertiary institutions? (3) What are the conflict management skills needed by secretaries for effective administrative functions institutions? Questionnaire was used as the instrument for data collection from the respondents. Data collected was analysed using simple mean method. Based on the findings, it was concluded that listening and interpersonal communication skills are major competencies needed by secretaries to ensure and easily establish a harmonious working relationship. The study therefore recommends that organizations should provide training and development to encourage their secretaries for efficient and effective performance of duties in tertiary institutions