Conflict Management and Organizational Performance (a Case Study of Nigeria Bottling Company Plc Benin)

Student: LOVETH OSOSE OKOASE (Project, 2025)
Department of Business Administration and Management
Auchi Polytechnic, Auchi, Edo State

Abstract

This study titled “Conflict Management and Organisational Performance. A study of Nigeria Bottling Company Plc Benin City is aimed at investigating the types, causes and effects of organizational conflicts in the organization as well as the strategies adopted in managing the conflicts in the bank. The survey research method was adopted for the study. Primary data were collected from selected staff of the bank using questionnaire and interview techniques. Secondary data were collected from published works. Data were presented in tables as frequency distribution and analyzed with percentage and frequency. The chi square technique was applied in testing the hypotheses. The major findings of the study were as follows; - Conflicts regularly occur in the organisation . These include intrapersonal, inter-personal and group-management conflict - The causes range from personal trait and goals, organizational policies to poor communication and reward system. The conflict management strategies adopted include avoidance, accommodation, competition, compromise, collaboration, mediation, counseling, team resolution, etc. - Conflicts have adverse effects on employees and the organization. - Effective conflict management enhances organizational performance

Keywords
conflict management organizational performance
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