The Influence of Food Quality Practice on the Performances of Hospitality Establishments.

Student: Josephine Silas Umoh (Project, 2025)
Department of Hospitality and Tourism Management
Cross Rivers University of Technology, Calabar, Cross Rivers State

Abstract

ABSTRACT This study examined The Influence of Food Quality Practices on The Performance of Hospitality Establishments in some selected hotels in Ogoja Cross River State. The research design adopted in this study was a descriptive survey method. The population of study comprised all the staff members of five (5) selected hotels in Ogoja Cross River State. The sample size was determined using Yawane Taro’s formular. The sampling technique adopted was a simple random sampling technique. The instrument used for data collection was a structured questionnaire on the “The Influence of Food Quality Practices on The Performance of Hospitality Establishments.” The data collected via the questionnaire were analysed using the frequency and percentage to analyse the demographic data, the research question were analysed using the mean scores while the two hypotheses formulated in the study were analysed using the chi-square method at 0.05 level of significance. The result of the findings shows that: The Influence of Food Quality Practices on The Performance of Hospitality Establishments will improve facility management practices in Ogoja Cross River State; facility management practices will have a significant impact on service delivery practices in hotels in Ogoja Cross River State among others.

Keywords
Food Quality Hospitality Industry Customer Satisfaction Customer Retention Hotel Performance Ogoja Service Delivery Food Safety Hospitality Management Nigeria
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