Industrial Relations as Strategy for Enhancing Organizational Performance in Nigeria (a Case Study of Auchi Polytechnic, Auchi)

This study examines the industrial relations as strategy for enhancing organizational performance in Nigeria. A case study of Auchi Polytechnic non-academic staff. The general objective of this study are ascertain the effect of Management workforce communication on the quality of service delivery in Auchi Polytechnic, in Edo State, determine the effect of industrial democracy on the quality of manpower Development in Auchi Polytechnic, in Edo State and evaluate the effect of mutual respect for one another on service delivery in Auchi Polytechnic in Edo State. Primary and secondary data were sources of data collection for this study. A survey research design was employed and a random sampling technique was adopted. Chi- square method was employed as the major analytical tool. The findings revealed that the study showed that conflict management had a positive and significant relationship with organizational performance. The study therefore concluded that significant effect of training and development on worker's productivity in educational organization in Educational of Etsako West Local government area. In recommended that Since Effective Management-workforce communications effect the quality service delivery, management should give more room for unions in the organization to air their views and try as much as possible to align the needs of the employees to that of the Institutions so to improve on service delivery the more, the management of public universities should continue to promote industrial democracy so as to foster a sense of belonging by allowing employees to participate in decision-making on issues that affect them, this will help the employees the needed motivation to development quality manpower for the institutions and the nation in general and Management of Nigeria public sector should motivate employee by work recognition and should be established to encourage employee to perform consistently and put their best effort in work. Employees input should be recognised and valued by the employer.