Effect of Conflict Management on Organizational Performance

ABSTRACT The study examined the effect of conflict management on organizational performance with reference to Guinness Nigeria Ple, Ikeja, Lagos State. The objective is to look into conflict and its causes and it effects the organizational performance, Descriptive survey research design was adopted. Stratified sampling technique was adopted in analyzing two hundred and six (206) questionnaires distributed with the help of chi-square and percentage. Findings indicated that conflict management had a positive and significant relationship with organizational performance. Motivational packages adopted by the organization had the potential to positively influence the organization's workforce when given the adequate attention it deserves. The study therefore concluded that organizational performance was enhanced when the organization maintained an acceptable level of conflict resolution in the work environment that help to coordinate and control the activities of the organization. The study thus recommended among others that; i) Management should develop diverse but appropriate strategies to resolve and manage conflicts as they arise before escalating to unmanageable level ii) Management must be flexible in the adoption of styles of conflict management. The circumstances of each organization and the relationship subsisting berween the parties must be allowed to determine the choice of management style. Finally, there is a need to continuously educate the workforce on the best way to channel their grievances. This is to ensure that the employees do not take laws into their hands.