Telephony Competencies and Personality Attributes Needed by Secretaries' for Effective Office Management in Public Establishments

The study examined telephony competencies and personality attributes needed by secretaries for effective office management in public establishments, case study of ministry of finance and education, Abeere, Osun State. The population of the study consisted of 50 confidential secretaries.. Due to the fact that population of the study was not too large and was easily accessible to entire population, the entire population was used for the study. The study stated four purposes from which four research questions were generated to guide the study: (1) What are the telephony competencies needed by secretaries for effective meeting management in public establishments? (2) What are the telephony competencies needed by secretaries for effective communication management in public establishments? (3) What are the personality attributes needed by secretaries for handling confidential and diplomatic issues in public establishments? (iv) What are the personality attributes needed by secretaries for handling receptionist duties in public establishments? The study adopted descriptive research survey design. Structured questionnaire was developed by the researcher and used to gathered data from respondents. The questionnaire was constructed on a four point rating scale. The findings revealed that secretaries must be able to keep sensitive information private as personality attributes needed for handling confidential and diplomatic issues. It was concluded that telephony competencies help secretaries to schedule, coordinate meeting time and also help secretaries in communication management. It was recommended that secretaries should put all the mentioned personality attributes into practice; this will enable them to acquire more regards in performing their receptionist duties effectively.