Impact of Organizational Structure on Interpersonal Relationships at Access Bank Plc. Ilorin, Kwara State

Abstract
This study focused on the examine the impact of organizational structure on interpersonal relationship at Access Bank, Kwara State. The specific objectives were thus to: determine the effect of centralized structure on team work; determine the effect of organizational work procedures on the level of communication; examine the effect of simple structure on employee motivation; and investigate the effect of Standardized structure on the level of cooperation in Access bank, Ilorin, Kwara State.However, this study adopted research survey design. The sample size for the study was arrived at using simple random sampling technique to arrive at a total of sixty-four (64) respondents. Five point likert scale questionnaires were designed and used to gather data from the respondents to assess the degree of their agreement while three null hypotheses were formulated for the study.The results of the findings reveal that (i) R square = 0.865, P value = 0.000, Beta value = 0.865 and t = 13.118. the effect of this result is that Centralized structure of organization have a significant effect on teamwork in Access Bank, and significantly contributes to 86% increase in teamwork; (ii) Correlation coefficient= .754, P value= 0.000. The implication of this result is that there is a significant relationship between organization work procedure and level of communication and maintain 75% level of communication among staffs; (iii) R square = 0.757, P value = 0.000, Beta value = 0.870 and t = 13.449. The implication of this result is that simple organizational structure of Access Bank has a significant effect on teamwork and predicts 76% relationship effect on teamwork, and (iv) Correlation coefficient= .788, P value= 0.000. The implication of this result is that there is a significant relationship between standardized structure and maintain 78% level of cooperation among staffs.The study concluded that Access bank has a centralized structure which improves employees’ productivity. Also, work specialization enables free flow of information in the organization. This is because, departmentalization helps to convey information quickly for effective and efficient work performance. Employees are motivated as simple organizational structure allows for quick decision in the organization; and standardized structure enables members to have a clear statement of work, rules and regulations, detailed provisions in the process and this boosts the level of cooperation in the organization. Based on Findings, recommendations were made that; centralized structure in organizations should be designed such that it involves both the top level management and the staffs so as to improve teamwork spirits; companies should work specialization and departmentalization as this helps to convey information quickly for effective and efficient work performance; organizational structure should be simple but disciplined with efficient oversight and supervision; and organized work procedure, centralized and simple organizational structure should be standardized and at top-notch and geared towards elevating the level of cooperation among employees which will boost interpersonal relationships and then performance.