Effect of Service Quality on Customer Satisfaction a Case Study of Kano State Polytechnic

Student: RAMATU ISAH (Project, 2025)
Department of Business Administration
Northwest University, Kano, Kano State

Abstract

The summary of my work based on data collected from 342 students, which most of my respondents were male students which they account for 65% (221 students) where male while female respondents were not up to 35% (121 students). So also it could however be observed that the majority of responded are between the age of 18 – 26 years (181 students). Also it can be witnessed that the majority of the respondents are O'Level students (Currently undergoing National diploma programs). Also it could be observed that the majority of the years on the network are between the ages of 1 – 5 years which account for 35% (120 students). While majority of the occupation by the respondents of the study are students which account for about 68% (231 students). The findings show that tangibility, reliability, assurance, responsiveness and empathy are significantly related with customer satisfaction with positive effect. This indicates that tangibility (β=0.346, t= 8.971, P

Keywords
students respondents majority customer satisfaction account years effect state observed
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