The Impact of Communication on Organisational Peformance in the Nigerian Television Authority (nta), Benin City, Edo State

The study examined the impact of organizational communication on employee
performance: A case study of the Nigerian Television Authority (NTA), Benin City, Edo
State. The objectives of the study were to examine the impact of organizational
communication on employee performance in Federal Inland Revenue Service Benin City,
to examine the effect of the channels of organizational communication on employee
performance in Federal Inland Revenue Service Benin City, to examine the impact of
indicators of effective communication on employee performance in The Nigerian
Television Authority (NTA), Benin City, Edo State, to examine the effect of challenges of
communication on employee performance in Federal Inland Revenue Service Benin City,
and to proffer necessary recommendations to the challenges of effective communication
in The Nigerian Television Authority (NTA), Benin City, Edo State. The population of the
study comprises of all staff members of the Federal Inland Revenue Service in Benin City.
According to the NTA Benin City Registry, the total staff strength of NTA Benin is 97. The
research will adopt the stratified random sampling and simple random sampling
(probability sampling technique) in selecting 75 respondents for this study. The study
discovered amongst others that, communication is a priority in NTA, Benin City. It was
revealed by the study effective communication feedback increases employee performance
in NTA, Benin City. The study also discovered that external communication improves
employee performance in NTA, Benin City. The study also recommends amongst others
that the use of modern channels of communication like the internet and both wired and
wireless telephone should be encouraged. Also, Feedback and criticism should be
handled maturely by both management and staff.