Effects of Bank Charges of Customer Saving Culture of Union Bank Plc Yakubu Gowon Way, Kaduna

Student: NAFISAT SULEIMAN (Project, 2025)
Department of Banking and Finance
Kaduna Polytechnic, Kaduna

Abstract

This study investigates effect of bank charges on saving and income of bank’s customers in Nigeria. The study sampled 73 bank customers in Union Bank Plc, Yakubu Gowon Way, Kaduna State and simple percentage was used for data analysis. It was revealed that excessive bank charges are not only hindering effective saving mobilization in the country but also the financial inclusion policy of the Central Bank of Nigeria. It was further discovered that excessive bank charges are of greater concern to small savers like students and self-employed customers. The study therefore concludes that excessive and indiscriminate bank charges does not only cause more than 30 percent of Nigerian bank customers to switch to other banks but impacts their saving culture and income. The study hereby recommended that commercial banks need to focus on small savings together with substantial savings as the small savings may encourage savers to put in their little resources for investment.

Keywords
Bank Charges Customer Savings Culture Investment and Commercial Banks.
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