Passenger Knowledge and Attitude to Boarding Procedure on the Blue Line Service

ABSTRACTTransport is vital for the development of cities, and Lagos, Nigeria, being one of the fastest-growing cities globally, has implemented the Blue Line rail system to alleviate traffic congestion and enhance mobility. This study investigates the knowledge and perceptions of passengers regarding the boarding and off-boarding procedures of the Lagos Blue Line.It is the method through which data will be collected, organized and tools to be deployed in the analysis of the relevant data on the research subject. This covers the research design, sources of data, techniques for data collection. This chapter presents the physical environment of the study area and also discussed the methods used in generating the primary data used for the study.The research adopts a mixed methods approach combining quantitative methodology to ensure a comprehensive analysis. Data were collected from a representative sample of passengers through structured questionnaires. Data acquired through questionnaires were examined utilizing statistical tool such as, descriptive and cross tabulation. Furthermore, the study utilized the SERVQUAL mode as a theoretical framework which provided a structured way to evaluate service quality of train services.The results shows that majority of sample fall between 26- 35 which make up 77% of the sample. They are also well educated with majority of the respondents in possession of post graduate degree 0/2. Also, majority making up 80% find the boarding and off boarding convenient with another 75% very satisfied with the boarding and off boarding services of the train. Lastly, most of the respondents making up 78% felt safe with boarding and off boarding procedure of the blue line trainThe findings from the survey provide valuable insights into user experiences on the Lagos blue line. While the majority of respondents are satisfied with the boarding and off-boarding processes and feel safe during their trip, there are still areas that require attention.Addressing the concerns of the minority who find the processes inconvenient or unsafe, and ensuring that the E-ticketing system is accessible and reliable for all users. The study recommends that the Lagos Metropolitan Area Transport Authority in general, as well as responsible government bodies, to understand the passengers' perspectives on the services provided to them and their level of knowledge and satisfaction in order to develop future policies, provisions, quality service standards, and improvement action plans.Keywords: Blue Line, Rail service quality, knowledge, attitude, passenger satisfactionWord Count: 385V