Conflict management and organizational Performance in Selected Service Organization Bori
Student: Diana Nte Job (Project, 2025)
Department of Office Technology and Management
Kenule Benson Saro-Wiwa Polytechnic, Bori, Rivers State
Abstract
The study examined the effect of conflict management on organizational performance in selected service firm in Bori. In the course of carrying out the study, the primary and secondary data sourcing methods were adopted. The primary has to do with structured and unstructured questionnaire, personal interviews and observations; while the secondary data were sourced from existing textbooks, journals, library materials, corporate magazines and internet materials. The population of the study is made up 75 staff drawn from the selected service firms in Bori under investigation out of which a sample size of 50 respondents were drawn. The frequency distribution tables and statistical tools such as chi-square were used for data analysis of the study. However, our findings revealed that collective bargaining, avoidance and compromise relates to organizational productivity to a great extent. Based on these, it is recommended that collective bargaining, avoidance, compromise, etc. be adopted by the management of service firms in Bori in order for them to effectively manage conflict in a global financial competitive environment
Keywords
For the full publication, please contact the author directly at: ntediana2@gmail.com
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Institutions
- University of Port Harcourt Teaching Hospital, Port Harcourt , River State 6
- University of Port-Harcourt, Rivers State 225
- University of Uyo, Akwa Ibom State 214
- Usmanu Danfodio University, Sokoto, Sokoto State 248
- Veritas University, Bwari, FCT, Abuja 2
- Waziri Umaru Federal Polytechnic, Birnin Kebbi, Kebbi State 4
- Western Delta University, Oghara, Delta State 5
- Yaba College of Technology, Yaba, Lagos State 16
- Yobe State University, Damaturu, Yobe State 3
- Yusuf Maitama Sule University, Kano, Kano State 3