The Impact of Merger and Acquisition on Effcetive Service Delivery of Money Deposit Banks (a Case Study of Access Bank)

Student: Maimuna Mustapha Shafiu (Project, 2025)
Department of Banking and Finance
Kano State Polytechnic, Kano, Kano State

Abstract

ABSTRACT
The fundamental problems of banks, particularly those classified as “unsound”, have been identified to include; persistent illiquidity, poor quality of activities and services as well as unprofitable operations. Therefore, the objective of this study is to examine the impact of merger and acquisition on the service delivery of money deposit bank in Nigeria. The study used 35 staff of the access bank PLC as a sample size of the study. The study population is still 35 staff because the population is too small that could be employed as the sample size. Survey research design was used, which questionnaire and personal interview used as the means of gathering the primary data. The study testes its hypothesis using chi – square analysis. It is found that the calculated chi square (102.3) is greater than the value of the (X211.07). Based on the result, the decision rule stated that we accept the alternative hypothesis and reject the Null hypothesis. This result is interpreted that merger and acquisition make a significant impact on the service delivery of Money Deposit Bank in Nigeria.

Keywords:Merger and Acquisition, Service Delivery, Money Deposit Bank.

Keywords
merger and acquisition service delivery money deposit banks Access Bank banking sector corporate restructuring customer satisfaction financial performance Nigeria operational efficiency bank consolidation.
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