Corporate Leadership and Employees' Empowerment in Service Delivery
Student: Azeez Adewole Oyedokun (Project, 2025)
Department of Business Administration
Osun State Polytechnic, Iree, Osun State
Abstract
ABSTRACT Employee empowerment is a very important issues to organizations especially those providing services. This is because the customers and employees are engaged simultaneously in the production of service. The inability of the management to control the service encounter makes the employees responsible for the quality of service delivered to the customers. This practice can directly affect the quality of service. The objective of this study is thus to determine the impact employee empowerment has on organizational performance in the Nigerian banking industry. The study focuses on Access Bank Plc. Osogbo, Osun State. The sample size consisted of all the staff in the organization. The study used primary and secondary data. Questionnaires were distributed to thirty employees of the organization and were returned accordingly. Chi-square was used to analyze the data collected and test the hypotheses. The study found out that employee empowerment has positive and significant impact on organizational performance.
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Institutions
- University of Port Harcourt Teaching Hospital, Port Harcourt , River State 6
- University of Port-Harcourt, Rivers State 220
- University of Uyo, Akwa Ibom State 214
- Usmanu Danfodio University, Sokoto, Sokoto State 248
- Veritas University, Bwari, FCT, Abuja 2
- Waziri Umaru Federal Polytechnic, Birnin Kebbi, Kebbi State 4
- Western Delta University, Oghara, Delta State 5
- Yaba College of Technology, Yaba, Lagos State 16
- Yobe State University, Damaturu, Yobe State 3
- Yusuf Maitama Sule University, Kano, Kano State 3