Corporate Leadership and Employees' Empowerment in Service Delivery
Student: Azeez Adewole Oyedokun (Project, 2025)
Department of Business Administration
Osun State Polytechnic, Iree, Osun State
Abstract
ABSTRACT Employee empowerment is a very important issues to organizations especially those providing services. This is because the customers and employees are engaged simultaneously in the production of service. The inability of the management to control the service encounter makes the employees responsible for the quality of service delivered to the customers. This practice can directly affect the quality of service. The objective of this study is thus to determine the impact employee empowerment has on organizational performance in the Nigerian banking industry. The study focuses on Access Bank Plc. Osogbo, Osun State. The sample size consisted of all the staff in the organization. The study used primary and secondary data. Questionnaires were distributed to thirty employees of the organization and were returned accordingly. Chi-square was used to analyze the data collected and test the hypotheses. The study found out that employee empowerment has positive and significant impact on organizational performance.
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Institutions
- Lagos State University, Ojo, Lagos State 8
- Landmark University, Omu-Aran, Kwara State 1
- Lead City University, Ibadan, Oyo State 2
- Lens Polytechnic, offa, Kwara State. 227
- Madonna University, Elele, Rivers State 22
- Madonna University, Okija, Anambra State 2
- Mcpherson University, Seriki Sotayo, Ogun State 1
- Michael and Cecilia Ibru University, Owhrode, Delta State 1
- Michael Okpara University of Agriculture, Umudike 45
- Michael Otedola Col of Primary Educ. Epe, Lagos (affl To University of Ibadan) 8