Corporate Leadership and Employees' Empowerment in Service Delivery
Student: Azeez Adewole Oyedokun (Project, 2025)
Department of Business Administration
Osun State Polytechnic, Iree, Osun State
Abstract
ABSTRACT Employee empowerment is a very important issues to organizations especially those providing services. This is because the customers and employees are engaged simultaneously in the production of service. The inability of the management to control the service encounter makes the employees responsible for the quality of service delivered to the customers. This practice can directly affect the quality of service. The objective of this study is thus to determine the impact employee empowerment has on organizational performance in the Nigerian banking industry. The study focuses on Access Bank Plc. Osogbo, Osun State. The sample size consisted of all the staff in the organization. The study used primary and secondary data. Questionnaires were distributed to thirty employees of the organization and were returned accordingly. Chi-square was used to analyze the data collected and test the hypotheses. The study found out that employee empowerment has positive and significant impact on organizational performance.
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Institutions
- Al-Hikmah University, Ilorin, Kwara State 3
- AL-ISTIQAMAH UNIVERSITY, SUMAILA, KANO STATE 1
- Al-Qalam University, Katsina, Katsina State 5
- Alex Ekwueme Federal University, Ndufu-Alike, Ebonyi State 92
- Alvan Ikoku College of Education, Imo State, (Affl To Univ of Nigera, Nsukka) 11
- Ambrose Alli University, Ekpoma, Edo State 486
- Anambra State College of Health Technology, Obosi, Anambra State 1
- Auchi Polytechnic, Auchi, Edo State 519
- Auchi Polytechnic, Auchi, Edo State. (affl To Nnamdi Azikiwe University, Awka) 3
- Audu Bako College of Agriculture Danbatta, Kano, Kano State 54