The Impact of Trust and Commitment on Customers’ Loyalty (a Study of Jaiz Bank)
Student: Esther Tolulope Orotayo (Project, 2025)
Department of Banking and Finance
Kaduna Polytechnic, Kaduna
Abstract
The purpose of this research work is to investigate the impact of trust and commitment on customers loyalty a study of Jaiz bank customers’ it investigates the roles of trust and commitment as key determinant of customers loyalty. Through a survey of 52 respondents the study employs a quantitative approach using the Chi-square test for data analysis. The findings reveal that trust and commitment significantly influence customer loyalty. These result underscore the importance of enhance commitment and building trust to foster long term customer relationship thereby contributing to the competitive advantage and sustainability of banking institution in Nigeria.
Keywords
For the full publication, please contact the author directly at: esthertolulopeorotayo@gmail.com
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Institutions
- Al-Hikmah University, Ilorin, Kwara State 2
- AL-ISTIQAMAH UNIVERSITY, SUMAILA, KANO STATE 1
- Al-Qalam University, Katsina, Katsina State 5
- Alex Ekwueme Federal University, Ndufu-Alike, Ebonyi State 87
- Alvan Ikoku College of Education, Imo State, (Affl To Univ of Nigera, Nsukka) 11
- Ambrose Alli University, Ekpoma, Edo State 478
- Anambra State College of Health Technology, Obosi, Anambra State 1
- Auchi Polytechnic, Auchi, Edo State 503
- Auchi Polytechnic, Auchi, Edo State. (affl To Nnamdi Azikiwe University, Awka) 3
- Audu Bako College of Agriculture Danbatta, Kano, Kano State 54