Impact of Artificial Intelligence on Human Resource Management: a Study of Zenith Bank
Student: Mujeeb Alabi Ishaq (Project, 2025)
Department of Business Administration
University of Abuja, Abuja, Fct
Abstract
This study examines the impact of artificial intelligence on Human Resource Management: A Study of Zenith Bank with a primary objective to assess. Employing a descriptive research design, the population of the study comprises 212 employees of Zenith Bank., Abuja. A sample size of 139 respondents was selected using stratified random sampling, and data were collected through a well-structured questionnaire. Data gathered were analyzed and regression analysis was employed via a statistical Package (SPSS) version 27.0 in testing the formulated hypotheses. Based on the data analyzed, the result revealed that chatbots significantly impact performance appraisal accuracy at Zenith Bank, Central Business District, Abuja. The study concludes that chatbots significantly impact performance appraisal accuracy at Zenith Bank, Central Business District, Abuja. In line with the findings, it was recommended that Given the positive impact of chatbots on performance appraisal accuracy, Zenith Bank should consider expanding the use of chatbots across other HR functions to further enhance operational efficiency and accuracy.
Keywords
For the full publication, please contact the author directly at: ishaqmujeebalabi@gmail.com
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Institutions
- Sokoto State University, Sokoto, Sokoto State 42
- St. Albert The Great Major Seminary, Abeokuta. (affl. To University of Benin) 1
- Sule Lamido University, Kafin Hausa, Jigawa State 4
- Tai Solarin University of Education, Ijagun, Ogun State 18
- Tansian University, Oba, Anambra State 1
- Taraba State University, Jalingo, Taraba State 32
- Temple-Gate Polytechnic, Osisioma, Abia State 1
- The Oke-Ogun Polytechnic, Saki, Oyo State 6
- The Polytechnic, Ibadan, Oyo State 13
- THOMAS ADEWUMI UNIVERSITY, OKO-IRESE, KWARA STATE 1