Impact of Artificial Intelligence on Human Resource Management: a Study of Zenith Bank
Student: Mujeeb Alabi Ishaq (Project, 2025)
Department of Business Administration
University of Abuja, Abuja, Fct
Abstract
This study examines the impact of artificial intelligence on Human Resource Management: A Study of Zenith Bank with a primary objective to assess. Employing a descriptive research design, the population of the study comprises 212 employees of Zenith Bank., Abuja. A sample size of 139 respondents was selected using stratified random sampling, and data were collected through a well-structured questionnaire. Data gathered were analyzed and regression analysis was employed via a statistical Package (SPSS) version 27.0 in testing the formulated hypotheses. Based on the data analyzed, the result revealed that chatbots significantly impact performance appraisal accuracy at Zenith Bank, Central Business District, Abuja. The study concludes that chatbots significantly impact performance appraisal accuracy at Zenith Bank, Central Business District, Abuja. In line with the findings, it was recommended that Given the positive impact of chatbots on performance appraisal accuracy, Zenith Bank should consider expanding the use of chatbots across other HR functions to further enhance operational efficiency and accuracy.
Keywords
For the full publication, please contact the author directly at: ishaqmujeebalabi@gmail.com
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Institutions
- Covenant Polytechnic, Aba, Abia State 1
- Covenant University, Canaan Land, Ota, Ogun State 4
- Crawford University of Apostolic Faith Mission Faith City, Igbesa, Ogun State 2
- Crescent University, Abeokuta, Ogun State 1
- Cross Rivers University of Technology, Calabar, Cross Rivers State 142
- Delta State Polytechnic, Ogwashi-Uku, Delta State 11
- Delta State Polytechnic, Otefe, Delta State 13
- Delta State University, Abraka, Delta State 139
- Ebonyi State University, Abakaliki, Ebonyi State 17
- Edo University, Iyamho, Edo State 10