Impact of Artificial Intelligence on Human Resource Management: a Study of Zenith Bank
Student: Mujeeb Alabi Ishaq (Project, 2025)
Department of Business Administration
University of Abuja, Abuja, Fct
Abstract
This study examines the impact of artificial intelligence on Human Resource Management: A Study of Zenith Bank with a primary objective to assess. Employing a descriptive research design, the population of the study comprises 212 employees of Zenith Bank., Abuja. A sample size of 139 respondents was selected using stratified random sampling, and data were collected through a well-structured questionnaire. Data gathered were analyzed and regression analysis was employed via a statistical Package (SPSS) version 27.0 in testing the formulated hypotheses. Based on the data analyzed, the result revealed that chatbots significantly impact performance appraisal accuracy at Zenith Bank, Central Business District, Abuja. The study concludes that chatbots significantly impact performance appraisal accuracy at Zenith Bank, Central Business District, Abuja. In line with the findings, it was recommended that Given the positive impact of chatbots on performance appraisal accuracy, Zenith Bank should consider expanding the use of chatbots across other HR functions to further enhance operational efficiency and accuracy.
Keywords
For the full publication, please contact the author directly at: ishaqmujeebalabi@gmail.com
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Institutions
- UMA UKPAI SCHOOL OF THEOLOGY, UYO, AKWA IBOM STATE (AFFL TO UNIVERSITY OF UYO) 1
- Umaru Ali Shinkafi Polytechnic, Sokoto, Sokoto State 24
- Umaru Musa Yaradua University, Katsina, Katsina State 28
- Umca, Ilorin (Affiliated To University of Ibadan), Kwara State 1
- University of Abuja, Abuja, Fct 117
- University of Africa, Toru-Orua, Bayelsa State 4
- University of Benin, Benin City, Edo State 362
- University of Calabar Teaching Hospital School of Health Information Mgt. 1
- University of Calabar, Calabar, Cross River State 240
- University of Ibadan, Ibadan, Oyo State 14