Design and Implementation of E-Grievance and Redressal System
Student: Ibrahim Umar Abdullahi (Project, 2025)
Department of Computer Science
Northwest University, Kano, Kano State
Abstract
The “Design and Implementation of E-Grievance and Redressal System” project modernizes student grievance handling in educational institutions by replacing traditional paper-based processes with a web-based platform. Using technologies like HTML, CSS, JavaScript, PHP, and MySQL, It enable student to submit and track complaints in real-time while administrator receive instant notification for prompt resolution. The system incorporate automatic text classification to direct grievance to the appropriate department efficiently. The digital approach enhance transparency, accountability, and response time, ultimately improving institutional grievance management.
Keywords
For the full publication, please contact the author directly at: ibrahimabdullahiumar6@gmail.com
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Institutions
- Mohammed Lawan College of Agriculture, Maiduguri, Borno State 12
- Moshood Abiola Polytechnic, Abeokuta, Ogun State 7
- Nasarawa State University, Keffi, Nasarawa State 8
- Niger Delta University, Wilberforce Island, Bayelsa State 28
- Niger State College of Education, Minna, (Affl To Usmanu Danfodiyo Uni, Sokoto) 1
- Nigeria Maritime University, Okerenkoko, Delta State 1
- Nigerian Army University, Biu, Borno State 3
- Nile University of Nigeria, Abuja 3
- Nnamdi Azikiwe University, Awka, Anambra State 98
- Northwest University, Kano, Kano State 179