Design and Implementation of E-Grievance and Redressal System
Student: Ibrahim Umar Abdullahi (Project, 2025)
Department of Computer Science
Northwest University, Kano, Kano State
Abstract
The “Design and Implementation of E-Grievance and Redressal System” project modernizes student grievance handling in educational institutions by replacing traditional paper-based processes with a web-based platform. Using technologies like HTML, CSS, JavaScript, PHP, and MySQL, It enable student to submit and track complaints in real-time while administrator receive instant notification for prompt resolution. The system incorporate automatic text classification to direct grievance to the appropriate department efficiently. The digital approach enhance transparency, accountability, and response time, ultimately improving institutional grievance management.
Keywords
For the full publication, please contact the author directly at: ibrahimabdullahiumar6@gmail.com
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Institutions
- Al-Hikmah University, Ilorin, Kwara State 2
- AL-ISTIQAMAH UNIVERSITY, SUMAILA, KANO STATE 1
- Al-Qalam University, Katsina, Katsina State 5
- Alex Ekwueme Federal University, Ndufu-Alike, Ebonyi State 87
- Alvan Ikoku College of Education, Imo State, (Affl To Univ of Nigera, Nsukka) 11
- Ambrose Alli University, Ekpoma, Edo State 478
- Anambra State College of Health Technology, Obosi, Anambra State 1
- Auchi Polytechnic, Auchi, Edo State 503
- Auchi Polytechnic, Auchi, Edo State. (affl To Nnamdi Azikiwe University, Awka) 3
- Audu Bako College of Agriculture Danbatta, Kano, Kano State 54