Design and Implementation of E-Grievance and Redressal System
Student: Ibrahim Umar Abdullahi (Project, 2025)
Department of Computer Science
Northwest University, Kano, Kano State
Abstract
The “Design and Implementation of E-Grievance and Redressal System” project modernizes student grievance handling in educational institutions by replacing traditional paper-based processes with a web-based platform. Using technologies like HTML, CSS, JavaScript, PHP, and MySQL, It enable student to submit and track complaints in real-time while administrator receive instant notification for prompt resolution. The system incorporate automatic text classification to direct grievance to the appropriate department efficiently. The digital approach enhance transparency, accountability, and response time, ultimately improving institutional grievance management.
Keywords
For the full publication, please contact the author directly at: ibrahimabdullahiumar6@gmail.com
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Institutions
- Sokoto State University, Sokoto, Sokoto State 42
- St. Albert The Great Major Seminary, Abeokuta. (affl. To University of Benin) 1
- Sule Lamido University, Kafin Hausa, Jigawa State 4
- Tai Solarin University of Education, Ijagun, Ogun State 18
- Tansian University, Oba, Anambra State 1
- Taraba State University, Jalingo, Taraba State 32
- Temple-Gate Polytechnic, Osisioma, Abia State 1
- The Oke-Ogun Polytechnic, Saki, Oyo State 6
- The Polytechnic, Ibadan, Oyo State 13
- THOMAS ADEWUMI UNIVERSITY, OKO-IRESE, KWARA STATE 1