Design and Implementation of E-Grievance and Redressal System
Student: Ibrahim Umar Abdullahi (Project, 2025)
Department of Computer Science
Northwest University, Kano, Kano State
Abstract
The “Design and Implementation of E-Grievance and Redressal System” project modernizes student grievance handling in educational institutions by replacing traditional paper-based processes with a web-based platform. Using technologies like HTML, CSS, JavaScript, PHP, and MySQL, It enable student to submit and track complaints in real-time while administrator receive instant notification for prompt resolution. The system incorporate automatic text classification to direct grievance to the appropriate department efficiently. The digital approach enhance transparency, accountability, and response time, ultimately improving institutional grievance management.
Keywords
For the full publication, please contact the author directly at: ibrahimabdullahiumar6@gmail.com
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Institutions
- Federal College of Education (Tech), Gusau, (Affl To Abu Zaria), Zamfara State 1
- Federal College of Education, Abeokuta (Aff To University of Ibadan), Ogun State 2
- Federal College of Education, Eha-Amufu, Enugu State 1
- Federal College of Education, Kano (Affl To Ahmadu Bello University, Zaria) 1
- Federal College of Education, Kontagora, (Affl To Abu, Zaria), Niger State 2
- Federal College of Education, Okene, (Affl. To University of Ibadan), Kogi State 3
- Federal College of Education, Pankshin, (Affl To Uni of Jos), Plateau State 2
- Federal College of Education, Zaria, Kaduna State (affl To Abu, Zaria) 1
- Federal College of Wildlife Management, New Bussa, Niger State 1
- Federal Cooperative College, Ibadan P.m.b. 5033, Eleyele, Ibadan, Oyo State 3