Design and Implementation of E-Grievance and Redressal System
Student: Ibrahim Umar Abdullahi (Project, 2025)
Department of Computer Science
Northwest University, Kano, Kano State
Abstract
The “Design and Implementation of E-Grievance and Redressal System” project modernizes student grievance handling in educational institutions by replacing traditional paper-based processes with a web-based platform. Using technologies like HTML, CSS, JavaScript, PHP, and MySQL, It enable student to submit and track complaints in real-time while administrator receive instant notification for prompt resolution. The system incorporate automatic text classification to direct grievance to the appropriate department efficiently. The digital approach enhance transparency, accountability, and response time, ultimately improving institutional grievance management.
Keywords
For the full publication, please contact the author directly at: ibrahimabdullahiumar6@gmail.com
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Institutions
- Osun State College of Education, Ila-Orangun(Aff To Ekiti State Uni), Osun State 1
- Osun State College of Education, Ilesa, Osun State. (affl To Univ of Ibadan) 2
- Osun State Polytechnic, Iree, Osun State 467
- Osun State University, Osogbo, Osun State 11
- Our Saviour Institute of Science and Technology (polytechnic) Enugu, Enugu State 1
- PAN-ATLANTIC UNIVERSITY, KM 52 LEKKI-EPE EXPRESSWAY, IBEJU-LEKKI, LAGOS STATE. 14
- Paul University, Awka, Anambra State 2
- Petroleum Training Institute, Effurun, Delta State 1
- Precious Cornerstone University, Ibadan, Oyo State 1
- Prince Abubakar Audu University, Anyigba 30