Design and Implementation of Chatbot for Customer Support (a Case Study of Kabi Store)
Student: Mujahid Musa (Project, 2025)
Department of Computer Science
Kano State Polytechnic, Kano, Kano State
Abstract
This project focuses on the design and implementation of a chatbot system to improve customer support at KABI Store. It combines theoretical analysis and practical development using PHP, HTML, CSS, JavaScript, and MySQL. The chatbot automates responses to frequent inquiries, reducing human workload and improving service speed and accuracy. Evaluation results show over 90% response accuracy, under two-second reply time, and 85% user satisfaction, proving the chatbot’s effectiveness in optimizing retail customer service.
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For the full publication, please contact the author directly at: mujahidmusa84@gmail.com
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Institutions
- Federal University of Technology, Minna, Niger State 47
- Federal University of Technology, Owerri, Imo State 95
- Federal University Oye-Ekiti, Ekiti State 41
- Federal University, Birnin-Kebbi, Kebbi State 37
- Federal University, Dutse, Jigawa State 6
- Federal University, Dutsin-Ma, Katsina State 63
- Federal University, Gashua, Yobe State 3
- Federal University, Gusau, Zamfara State 14
- Federal University, Kashere, Gombe State 1
- Federal University, Lafia, Nasarawa State 6