Design and Implementation of Chatbot for Customer Support (a Case Study of Kabi Store)
Student: Mujahid Musa (Project, 2025)
Department of Computer Science
Kano State Polytechnic, Kano, Kano State
Abstract
This project focuses on the design and implementation of a chatbot system to improve customer support at KABI Store. It combines theoretical analysis and practical development using PHP, HTML, CSS, JavaScript, and MySQL. The chatbot automates responses to frequent inquiries, reducing human workload and improving service speed and accuracy. Evaluation results show over 90% response accuracy, under two-second reply time, and 85% user satisfaction, proving the chatbot’s effectiveness in optimizing retail customer service.
Keywords
For the full publication, please contact the author directly at: mujahidmusa84@gmail.com
Filters
Institutions
- Mohammed Lawan College of Agriculture, Maiduguri, Borno State 12
- Moshood Abiola Polytechnic, Abeokuta, Ogun State 7
- Nasarawa State University, Keffi, Nasarawa State 8
- Niger Delta University, Wilberforce Island, Bayelsa State 28
- Niger State College of Education, Minna, (Affl To Usmanu Danfodiyo Uni, Sokoto) 1
- Nigeria Maritime University, Okerenkoko, Delta State 1
- Nigerian Army University, Biu, Borno State 3
- Nile University of Nigeria, Abuja 3
- Nnamdi Azikiwe University, Awka, Anambra State 98
- Northwest University, Kano, Kano State 179