Design and Implementation of Chatbot for Customer Support (a Case Study of Kabi Store)
Student: Mujahid Musa (Project, 2025)
Department of Computer Science
Kano State Polytechnic, Kano, Kano State
Abstract
This project focuses on the design and implementation of a chatbot system to improve customer support at KABI Store. It combines theoretical analysis and practical development using PHP, HTML, CSS, JavaScript, and MySQL. The chatbot automates responses to frequent inquiries, reducing human workload and improving service speed and accuracy. Evaluation results show over 90% response accuracy, under two-second reply time, and 85% user satisfaction, proving the chatbot’s effectiveness in optimizing retail customer service.
Keywords
For the full publication, please contact the author directly at: mujahidmusa84@gmail.com
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Institutions
- Federal College of Education (Tech), Gusau, (Affl To Abu Zaria), Zamfara State 1
- Federal College of Education, Abeokuta (Aff To University of Ibadan), Ogun State 2
- Federal College of Education, Eha-Amufu, Enugu State 1
- Federal College of Education, Kano (Affl To Ahmadu Bello University, Zaria) 1
- Federal College of Education, Kontagora, (Affl To Abu, Zaria), Niger State 2
- Federal College of Education, Okene, (Affl. To University of Ibadan), Kogi State 3
- Federal College of Education, Pankshin, (Affl To Uni of Jos), Plateau State 2
- Federal College of Education, Zaria, Kaduna State (affl To Abu, Zaria) 1
- Federal College of Wildlife Management, New Bussa, Niger State 1
- Federal Cooperative College, Ibadan P.m.b. 5033, Eleyele, Ibadan, Oyo State 3