Design and Implementation of Chatbot for Customer Support (a Case Study of Kabi Store)
Student: Mujahid Musa (Project, 2025)
Department of Computer Science
Kano State Polytechnic, Kano, Kano State
Abstract
This project focuses on the design and implementation of a chatbot system to improve customer support at KABI Store. It combines theoretical analysis and practical development using PHP, HTML, CSS, JavaScript, and MySQL. The chatbot automates responses to frequent inquiries, reducing human workload and improving service speed and accuracy. Evaluation results show over 90% response accuracy, under two-second reply time, and 85% user satisfaction, proving the chatbot’s effectiveness in optimizing retail customer service.
Keywords
For the full publication, please contact the author directly at: mujahidmusa84@gmail.com
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Institutions
- Osun State College of Education, Ila-Orangun(Aff To Ekiti State Uni), Osun State 1
- Osun State College of Education, Ilesa, Osun State. (affl To Univ of Ibadan) 2
- Osun State Polytechnic, Iree, Osun State 467
- Osun State University, Osogbo, Osun State 11
- Our Saviour Institute of Science and Technology (polytechnic) Enugu, Enugu State 1
- PAN-ATLANTIC UNIVERSITY, KM 52 LEKKI-EPE EXPRESSWAY, IBEJU-LEKKI, LAGOS STATE. 14
- Paul University, Awka, Anambra State 2
- Petroleum Training Institute, Effurun, Delta State 1
- Precious Cornerstone University, Ibadan, Oyo State 1
- Prince Abubakar Audu University, Anyigba 30