Design and Implementation of Chatbot for Customer Support (a Case Study of Kabi Store)
Student: Mujahid Musa (Project, 2025)
Department of Computer Science
Kano State Polytechnic, Kano, Kano State
Abstract
This project focuses on the design and implementation of a chatbot system to improve customer support at KABI Store. It combines theoretical analysis and practical development using PHP, HTML, CSS, JavaScript, and MySQL. The chatbot automates responses to frequent inquiries, reducing human workload and improving service speed and accuracy. Evaluation results show over 90% response accuracy, under two-second reply time, and 85% user satisfaction, proving the chatbot’s effectiveness in optimizing retail customer service.
Keywords
For the full publication, please contact the author directly at: mujahidmusa84@gmail.com
Filters
Institutions
- Kebbi State University of Science and Technology, Aliero, Kebbi State 6
- Kenule Benson Saro-Wiwa Polytechnic, Bori, Rivers State 18
- Kogi State Polytechnic, Lokoja, Kogi State 4
- Kogi State University, Anyigba 2
- Kwara State College of Health Technology, offa, Kwara State 9
- Kwara State Polytechnic, Ilorin, Kwara State 20
- Kwara State University, Malete, Ilorin, Kwara State 13
- Ladoke Akintola University of Technology, Ogbomoso, Oyo State 39
- Lagos State Poly, Ikorodu, Lagos State 2
- Lagos State University, Ojo, Lagos State 8